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The Library Connection The Monthly Newsletter of the Eastern
Shores Library System Volume 26 Number 7 July 2006
Click here for the Summer 2006 Bookmobile Schedule Delivery Services "Best Practices" WebsiteThe Delivery Services Advisory Committee has recommended that all library system websites provide delivery information for their member libraries. The ESLS website now has this page: http://www.esls.lib.wi.us/van/delivery.html The page contains information about the Wisconsin Delivery System, an explanation of how the ESLS delivery system works, how to label and package items for sending items on the van, shipping guidelines, and how to report problems with delivery items. Staff at ESLS libraries who place items into the bins for delivery to other libraries are encouraged to bookmark this site for information about packaging and labeling. Contact Ann at ESLS if you become aware of changes or additions that are needed on this page.
Farm Technology DaysSheboygan County hosted Farm Technology Days this year, giving the libraries of the Eastern Shores Library System an opportunity to show visitors what they have to offer. We had a booth in the Family Living Tent and we were visited by Governor Doyle, Jerry Apps, Alice in Dairyland, and many, many visitors from all over the state (and other states as well). Preliminary attendance figures show that as many as 65,000 to 75,000 people attended the event. Member libraries sent us books about tractors, farming, slow cooker recipes, canning, apple growing, and many other subjects. They also included videos, books on CD, magazines, and CD-ROMs that they thought would be of interest to farm families. All of the materials generated a lot of interest. We had Internet access so we were able to demonstrate EasiCat and BadgerLink. We also were able to check online catalogs from other Wisconsin libraries to determine if a display book was available at the person's local library. We handed out EasiCat magnets, pencils from wisconsinlibraries.org, bookmarks from BadgerLink, AskAway, and the DNR. We also had a word search, a temporary tattoo, and hand stamps for the young visitors and a list of "52 Ways to Use Your Library Card" for everyone. Staffing the booth in the official ESLS navy t-shirts, with the white embroidered logo, were: Linda Pierschalla from Saukville, John Hanson from Grafton, Darla Jean Kraus from Random Lake, Martha Suhfras from Plymouth, Nancy Van Voorhis from Elkhart Lake, Darci Kraus and Harriet Debbink from Cedar Grove, and Paula Siefert, Alison Hoffman, Susie Rahn, David Weinhold, and Ann Krueger from the ESLS office. ESLS Board Member Bill Jens was a member of the Executive Committee that coordinated the event. Linda Bosman, also on the ESLS board, was a member of the Family Living Committee. A good time was had by all--in spite of the heat, the rain, and the fact that the Cow Pie cheesecake was gone before everyone had an opportunity to indulge!
H.W. Wilson Announces a Free Service for Librarianswww.standardcatalogs.comH.W. Wilson, the publisher of the Wilson Standard Catalogs for the last century now have a free service for librarians to help with collection development and maintenance. The site is a free clearinghouse for these tools for collection development: "Best" lists, Editors' picks, hot topics, periodical lists, best professional books, librarian home pages and blogs, profiles of editors (and others) who shape the Wilson Standard Catalogs, and more. The Hot Topics list currently includes Global Warming, Hurricanes, New Orleans, New Media: Blogs, Pandemics, and Soccer. Lists of recommended books (including review citations) appear with each topic. There are lists of best professional books for librarians, periodicals for school libraries, and a list of blogs and listservs. You can also get to a site that will help you learn to create your own blog.
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W = welcoming, open attitude and body language
| O = open-ended questions that cannot be answered with yes or no
| R = rephrasing and not repeating the customer's query to clarify and
confirm
| F = follow up to insure customer is satisfied [begins with "if
this isn't satisfactory, please come back and we'll try something
else" and ends by checking with customer to insure satisfaction] | |
For more hints and suggestions about the reference interview: http://web.utk.edu/~wrobinso/531_lec_interview.html
Another source: "Conducting the Reference Interview" (book and video) available through interlibrary loan.
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The web site associated with Teen Read Week 2006 has been launched. "Get Active @ your library®," the theme for Teen Read Week 2006, seeks to encourage teens to read for the fun of it and use the resources at their libraries to help them lead active lives and find books on sports, fitness, volunteerism, activism, college preparation, career direction, and more. This year's celebration will be held October 15-21, 2006.
The Teen Read Week Web site, www.ala.org/teenread, includes annotated lists of recommended reading for teens; tips for planning and promoting Teen Read Week events locally; Teen Read Week products available for purchase; links to the Teens' Top Ten, a list of book favorites chosen by teens; resources to help generate publicity about library events and more. This year, participants who officially register for Teen Read Week on the Web site can download the Get Active @ your library logo.
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How does the library’s responsibility for user privacy and confidentiality relate to the use by library users of third party services in accessing their own circulation records?
Free third-party services are now available that remind library users of due dates and circulation fines via e-mail or RSS feeds. Libraries should advise users about the risks associated with providing library card numbers, passwords, or other library account information to any third party. These risks include changes in the privacy policies of the third-party service without customer notification, and disclosure of the user’s library circulation records or other personally identifiable information, whether such disclosure is inadvertent or purposeful. Third parties are not bound by library confidentiality statutes or other laws protecting the privacy of user records. For these reasons, neither the library nor the library user can be certain that confidentiality will be adequately protected.
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